Privacy Policy

Last updated: September 2026

This Privacy Policy explains how Evenza ("we", "us", "our"), the company behind QuickDrop, collects, uses, and protects information when you use the QuickDrop Rider app, the QuickDrop Customer/Merchant app, or our website at quickdrop.pk.

By creating an account or using any QuickDrop app or service, you agree to the collection and use of information as described in this policy.

1. Who this policy covers

This single Privacy Policy applies to both:

• QuickDrop Rider — the app used by delivery riders to accept and complete deliveries.
• QuickDrop (Customer/Merchant app) — the app used by individuals and businesses to book deliveries and track orders.

2. Information we collect

2.1 Account information

Data	Collected from	Purpose
Full name	Riders & Customers	Account identification, order/delivery records
Phone number	Riders & Customers	Login, OTP verification, order/delivery communication
Email address (optional)	Customers	Account recovery, receipts
PIN (hashed, never stored in plain text)	Riders & Customers	Secure login

2.2 Identity verification (Riders only)

Data	Purpose
CNIC (front & back photo, and extracted details: name, father/husband name, CNIC number, date of birth, address)	Legal identity verification, required before a rider can accept deliveries
Selfie photo	Confirming the rider matches their CNIC (fraud prevention)
Vehicle/bike photo	Vehicle verification

CNIC and selfie images are stored securely and are only accessible to our verification/admin team. They are never shared with customers or other riders.

2.3 Location data

Data	Collected from	Purpose
Real-time GPS location	Riders (while on an active delivery, and while marked "Online")	Matching riders to nearby orders, live delivery tracking shown to the customer
Pickup & drop-off location (pin, address, landmark)	Customers	Calculating delivery route, distance, and fare; guiding the rider

Rider location is only visible to the customer of the delivery they are currently assigned to, and to our dispatch system. It is not shared publicly or with unrelated customers.

2.4 Payment & wallet information

• Wallet balance and transaction history (top-ups, delivery payments, refunds)
• Payment method used (cash, JazzCash, EasyPaisa, bank transfer) and transaction reference numbers you submit for verification
• We do not store your JazzCash/EasyPaisa PIN, bank account passwords, or full card numbers.

2.5 Communication

• In-app voice calls between rider and customer (call connects without revealing either party's real phone number)
• SMS/OTP messages sent for verification

2.6 Device & usage information

• Device type, operating system version, app version (for troubleshooting and compatibility)
• Camera and photo-gallery access (for CNIC/selfie capture, profile pictures, and payment-proof screenshots — camera access is only used when you actively use these features)
• Push notification token (to send you order/delivery alerts)

3. How we use your information

• To create and manage your account
• To verify rider identity before allowing them to accept deliveries
• To match riders with nearby delivery requests
• To calculate accurate delivery distance and fare
• To show live delivery tracking to customers
• To process payments, wallet top-ups, and rider earnings
• To send order status updates and important account notifications
• To investigate fraud, abuse, or safety concerns
• To improve our services and fix technical issues

4. Who we share your information with

• Between rider and customer: only the minimum needed to complete a delivery (name, live location during delivery, in-app call) — real phone numbers are never exposed to each other.
• Restaurants/merchants (Waitora platform): when a delivery originates from an order placed through Waitora, the delivery fee, pickup address, and order reference are shared to coordinate dispatch.
• Payment processors (e.g. Safepay, JazzCash, EasyPaisa) to process online payments — we share only the information necessary to complete a transaction.
• Google APIs (Maps, Geocoding, Directions) to calculate routes, distances, and addresses — location coordinates are sent to Google for this purpose under Google's own privacy terms.
• Law enforcement or legal authorities, only if required by law or to protect the safety of our users.

We do not sell your personal information to third parties, and we do not use your data for third-party advertising.

5. Data retention

We retain your account and delivery-history information for as long as your account is active, and for a reasonable period afterward to comply with legal, tax, and dispute-resolution requirements. CNIC and identity-verification documents are retained only as long as necessary for verification and legal compliance.

6. Your rights and choices

• You can request a copy of the personal data we hold about you.
• You can request correction of inaccurate information via the app or by contacting support.
• You can request account deletion at any time (see Section 7).
• You can disable location permissions in your device settings, though this will limit or disable core app functionality (e.g. a rider cannot go online without location access).

7. Account & data deletion

You may request deletion of your account and associated personal data at any time:

• Customer/Merchant app: Profile → Settings → Delete account.
• Rider app: email support@quickdrop.pk with your registered phone number. The Rider app does not have an in-app delete option.

Some information (such as transaction records required for legal/tax purposes) may be retained for a limited period even after account deletion, as required by applicable law.

8. Children's privacy

QuickDrop services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

9. Security

We use industry-standard measures to protect your data, including encrypted connections (HTTPS), hashed passwords/PINs, and access-restricted storage for sensitive documents like CNIC images. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will notify users of significant changes through the app or by updating the "Last updated" date above.

11. Contact us