Terms of Service

Last updated: September 2026

These Terms of Service ("Terms") govern your use of the QuickDrop Rider app and the QuickDrop Customer/Merchant app (together, "QuickDrop", "the Service"), operated by Evenza ("we", "us", "our"). By creating an account or using QuickDrop, you agree to these Terms.

1. Eligibility

• You must be at least 18 years old to create a Rider or Customer account.
• Riders must hold a valid CNIC and complete our identity verification process before accepting deliveries.
• Riders must own or have legal access to a working motorbike/vehicle suitable for deliveries.

2. The Service

QuickDrop connects Customers who need something delivered (food, parcels, groceries, or other items) with independent Riders who complete the delivery. QuickDrop also allows Customers/Merchants to book deliveries directly, and integrates with the Waitora restaurant-ordering platform to dispatch delivery orders placed through participating restaurants.

3. Rider terms

• Riders are independent service providers, not employees of Evenza/QuickDrop.
• Riders must complete signup verification (CNIC scan, selfie, vehicle photo) and be approved by our team before going online.
• Riders earn a share of the delivery fee for each completed delivery, as shown in the app before accepting an order.
• Riders may cancel an accepted delivery only for valid reasons (e.g. customer unreachable, unsafe location, vehicle issue) and must select a reason when cancelling — repeated unjustified cancellations may affect a rider's account standing.
• Cash-in-hand: Riders collecting Cash on Delivery (COD) payments are responsible for that cash until it is deposited back to QuickDrop through the in-app deposit process. Riders may be subject to a cash-in-hand limit; exceeding it may pause new COD order assignments until a deposit is recorded and approved.
• Riders must deposit collected COD cash through the app's deposit-claim process, providing a valid payment reference. Deposits are reviewed and approved by our admin team.

4. Customer & Merchant terms

• Customers must provide accurate pickup/drop-off information for successful delivery.
• Delivery fares are calculated based on distance and shown before you confirm a booking.
• Payment may be made via cash to the rider, or online (JazzCash/EasyPaisa/bank transfer) as available.
• Merchant accounts may set a default pickup address and are subject to any Merchant-specific terms shown at signup.
• Cancellations: Orders may be cancelled from the app. A cancellation fee may apply depending on how much time has passed since a rider was assigned, or whether the rider has already reached the pickup location — these fees are shown in the app at the time of cancellation.
• Wallet: Funds added to your in-app wallet via a top-up request are credited after admin verification of your payment reference. Wallet balances are used to pay for bookings and are non-transferable to another account.

5. Prohibited conduct

You agree not to:

• Provide false identity information or impersonate another person
• Use the Service for illegal items or purposes
• Harass, threaten, or behave unsafely toward another user
• Attempt to circumvent our fare, verification, or payment systems
• Use another person's account without authorization

We reserve the right to suspend or terminate accounts that violate these Terms.

6. Fees & payments

Delivery fares, platform fees, and rider earnings percentages may be updated from time to time. Current rates are always shown in the app before you confirm a booking (for Customers) or accept a delivery (for Riders).

7. Limitation of liability

QuickDrop facilitates connections between Riders and Customers but is not responsible for the conduct of individual Riders or Customers, delays caused by traffic, weather, or circumstances outside our control, or the condition of items once handed to a Rider for delivery, beyond what is reasonably expected of a delivery service. To the maximum extent permitted by law, our liability is limited to the value of the specific delivery/order in question.

8. Account suspension & termination

We may suspend or terminate your account if you violate these Terms, provide false information, or engage in fraudulent or unsafe behavior. You may also delete your own account at any time (see our Privacy Policy for details).

9. Changes to these Terms

We may update these Terms from time to time. Continued use of QuickDrop after changes are posted constitutes acceptance of the updated Terms.

10. Governing law

These Terms are governed by the laws of the Islamic Republic of Pakistan.

11. Contact us